Any Questions?

Wine Club FAQ

What wines will be in my shipment? 

The wines are determined just prior to each shipment and are selected by David and Howard personally. We will send you details of the wines you are due to receive by email prior to shipping as well as listing them on the Wine Club page of the website.

Can I choose the wines for my shipment?

We choose the wines for you for your regular shipments in March and November. You can also add on any of your favourites by ordering through the website!

When will the next package be shipped?

We will send you details of the wines you are due to receive on the 1st of the month prior to shipping (i.e. February and October). The cut-off date for changes and updates will be 2 weeks later, on the 15th of that month.

We will start sending out the wines on the 15th day of the shipping months (i.e. March and Novemeber).

I will be away during my next shipment, what can I do?

If you will be away during the time of shipping, you can re-route your shipment to an address (within Portugal), that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

Can I change the address my wine is shipped to?

If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing the shipping address (within Portugal).

Can I add more wine to my package?

Absolutely: Anytime. Just order additional wines through the Store.

What additional wines are available to me?

As a Wine Club member you have access to more wines than anyone else. Email howard@howardsfollywine.com for a current list of the limited edition, reserve and other special wines we have available.

When will my credit card be charged?

Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping (February and October).

Can the courier leave my wine in a safe place of my choosing?

Yes, you can leave instructions for the wine to be left in a safe place of your choice but we cannot take responsibility if the wine disappears.

I forgot my member number… How do I find it?

Log in to your account and view it under Your Account and it will show in the left hand sidebar.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.

Store FAQ

I am done shopping. What now?

Within the site, you should see a cart icon at the top right of the page. Clicking on this icon will bring you to the Checkout page, where you can check your items and quantities, and then proceed to Purchase when you are happy.

When will my order arrive?

Your package will be shipped within 2 working days, at which time you can track your shipment via our courier providers.

Delivery times are between 3 to 10 business days depending on your address.

Can I track my shipment?

When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can log on to the courier’s website to get an estimated date of delivery.

Can the courier leave my wine in a safe place of my choosing?

Yes, you can leave instructions for the wine to be left in a safe place of your choice but we cannot take responsibility if the wine disappears.

Problem with your delivered products?

If your order is faulty, damaged, is not what you ordered or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.

International Shipping

We currently deliver to within Portugal, the UK and Hong Kong. Please click the country links to visit the online store you wish to order from.

For all other international order requests, please send an email to: dani@howardsfolly.com